Privacy Policy

1.1 Suncamper Pty Ltd ABN 11 000 265 403, trading as Northside RV (part of the Suncamper Group), has adopted this Privacy Policy to ensure that we have standards in place to protect the personal information that we collect about those individuals who are our customers or potential customers.

1.2 This Privacy Policy follows the Australian Privacy Principles set by the Australian Government for the handling of personal information under the Privacy Act 1988 (Cth).

1.3 By publishing this Privacy Policy, we aim to make it easy for our customers and the public to understand what personal information we collect, why we collect it, how we use it, and under what circumstances it may be disclosed.

2.1 This Privacy Policy applies to all personal information collected by Northside RV via the website at northsiderv.com.au, directly from you in person, or from third parties.

2.2 We have formulated this policy with respect to the types of information that are identified under the Privacy Act 1988 (Cth) as “personal information”. This means information or an opinion about an identified individual (or an individual who is reasonably identifiable) whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

3.1 The types of personal information that we collect may include:

• Name
• Email address
• Telephone number
• Postal address
• Details of products or services supplied to you or enquired about by you
• Your device identity, type, and operating system
• Your server address and domain name
• The date and time of your visit to our website
• The pages you accessed and downloaded
• The address of the last website you visited
• Your browser type and settings

3.2 We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys, aggregated information about how users use our website, or publicly available information.

4.1 Information is collected in the following ways:

• When you visit our dealership or workshop at Unit 3, 9 Sefton Road, Thornleigh NSW 2120
• When you telephone us on 1300 416 854
• When you email us at info@northsiderv.com.au
• When you submit an enquiry, service booking, quote request, or contact form on our website
• When you engage with us on social media
• Through cookies and analytics tools on our website (see Section 11)

4.2 We may also receive personal information from third parties, for example from our parent company within the Suncamper Group, or from finance and insurance providers in connection with a purchase or service you have arranged through us.

5.1 We may use or disclose your personal information for the following purposes:

• To respond to your enquiry about a vehicle, service, or consignment
• To process and manage the sale, service, or consignment of a vehicle
• To send you follow-up communications related to your enquiry or purchase
• To send you marketing communications about products and services we believe may interest you (you can opt out at any time)
• To improve our website, products, and services
• To comply with applicable laws, regulations, or government requests
• To companies within the Suncamper Group for internal business purposes
• To third-party service providers who assist us in operating our business, such as email marketing platforms, analytics providers, finance companies, and IT service providers — only to the extent necessary for them to provide their services

5.2 We will not sell, rent, or trade your personal information to any unrelated third parties.

6.1 We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. These steps include password protection for accessing our electronic systems, secure storage of hard-copy records, and restricting access to personal information to those employees who need it to perform their duties.

6.2 The security of information transmitted via the internet is not guaranteed. While we take reasonable steps to protect your personal information, we cannot guarantee the security of any information you transmit to us via the internet.

6.3 We will take reasonable steps to destroy or permanently de-identify personal information when we no longer need it for any purpose for which it may lawfully be used or disclosed.

7.1 You have the right to request access to the personal information we hold about you. To make a request, please contact us at info@northsiderv.com.au or call 1300 416 854.

7.2 We will respond to your request within a reasonable period and, where reasonable and practicable, give access to the information in the manner you request. There is no fee for requesting access, however we may charge a reasonable fee for the provision of information.

7.3 If you find that the personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you can ask us to correct it by contacting us as above.

8.1 If you have a complaint about how we have handled your personal information, please contact us at info@northsiderv.com.au or write to us at Unit 3, 9 Sefton Road, Thornleigh NSW 2120.

8.2 We will acknowledge your complaint within a reasonable time and investigate it promptly. We will notify you of the outcome of our investigation in writing.

8.3 If you are not satisfied with the outcome, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9.1 From time to time, we may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent by email, SMS, or other digital channels.

9.2 If at any time you do not wish to receive these communications, you can opt out by clicking the unsubscribe link in any email we send, by contacting us at info@northsiderv.com.au, or by calling 1300 416 854.

9.3 When you submit an enquiry form on our website, you may be asked whether you would like to receive ongoing marketing communications about news, models, and offers. This choice is recorded on your contact record. Only if you tick the marketing consent box will you be subscribed to our marketing email list; declining the box never affects whether your enquiry is received, processed, or answered by our team.

10.1 We may amend this Privacy Policy at any time. If we make changes, we will publish the updated policy on our website at northsiderv.com.au/privacy-policy. We encourage you to review this page periodically.

10.2 Your continued use of our website and services following any changes constitutes your acceptance of those changes.

The third-party services below may store or process personal information outside Australia. We use them only as needed to operate this website, respond to enquiries, and (with your consent) send marketing communications.

11.1 Google Analytics 4 — United States. We use Google Analytics 4 to measure website traffic and user behaviour. This service may collect anonymous data about your visit including pages viewed, time on site, and general location. Analytics cookies load only with your consent via Google Consent Mode v2.

11.2 ActiveCampaign — United States. We use ActiveCampaign for email marketing and customer relationship management. When you submit a contact, enquiry, or quote form, your name, email address, and phone number may be stored in ActiveCampaign for follow-up related to your enquiry. Marketing emails are sent only if you opt in (or, for dedicated stock-alert signups, where subscribing is the clear purpose of the form). You can unsubscribe at any time via the link in any email we send.

11.3 Vercel — United States (primary hosting and serverless functions). This website is hosted on Vercel's infrastructure. Visitor requests and form submissions are processed on Vercel servers, typically in US regions unless configured otherwise in the project.

11.4 Hostinger — European Union / United States (email delivery). Outbound notification and confirmation emails are sent via SMTP through Hostinger (smtp.hostinger.com). Message content and recipient addresses are processed on Hostinger's mail infrastructure.

11.5 Monday.com — United States. Enquiry details may be synced to our Monday.com CRM board so our sales and service teams can manage follow-up. This is operational processing tied to your enquiry, not marketing, unless you have separately opted in to marketing emails.

11.6 Google reCAPTCHA Enterprise — United States. Invisible fraud-prevention on forms; strictly necessary and not subject to marketing or analytics consent.

11.7 Cookies — Our website uses cookies and similar technologies in the following categories:

• Strictly necessary — reCAPTCHA fraud prevention, always active and not subject to consent.
• Analytics — Google Analytics 4; only loads with your consent via Google Consent Mode v2.
• Marketing — ActiveCampaign Site Tracking; only loads if you grant marketing consent. This links on-site browsing to an existing contact record (if you have previously submitted an enquiry) so our sales team can follow up on relevant models or offers. It does not fire at all until consent is given.

You can change your cookie choice at any time via the “Cookie Preferences” link in the site footer.